Returns & Exchanges

At Carepod, we want you to breathe easy and feel confident in your purchase. If you are not completely satisfied with your humidifier, we offer a 30-day return window for items in their original condition and packaging.

1

Initiate Your Request

Contact our customer support team within 30 days of delivery to request a Return Merchandise Authorization (RMA) number and receive specialized shipping instructions.

2

Prepare Your Package

Carefully pack your Carepod unit, including all original accessories, stainless steel components, and manuals, into the original box to ensure safe transit.

3

Ship the Product

Affix your provided return label or ship the package via a trackable courier service to our quality control center for inspection.

4

Receive Your Refund

Once our team verifies the condition of the returned unit, we will process your refund to your original payment method within 5 to 10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing